cd44 ap Privacy Policy
Your personal information is an important responsibility for us. This document provides a full account of how cd44 ap collects, stores, and protects your data.
1 Introduction and Purpose
cd44 ap places the highest importance on its members' privacy. This privacy policy sets out what information about you is collected when you use our website, mobile application, or any other digital service, how that information is processed, and under what circumstances it may be shared with third parties.
This policy remains in effect throughout your entire relationship with cd44 ap — from the moment of registration through a defined period even after your account is closed. If any changes are made to this policy at any time, we will publish them on the website and notify you at your registered email address.
2 Scope of Information Collection
cd44 ap collects two types of information — what you voluntarily provide and what is automatically recorded through your use of the platform.
2.1 — Information You Provide Directly
We collect the following information during account registration and service use:
- Full name and date of birth (for age verification — all members must be 21 or older)
- Email address and mobile number
- Postal address and nationality
- National ID card or passport details (for identity verification)
- Financial transaction information — records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
- Any information you provide yourself, such as messages sent to the support team
2.2 — Automatically Collected Information
Some technical information is automatically recorded while browsing the site or using the app:
- IP address and device type
- Browser and operating system information
- Time of access to the site and duration of use
- Which games were played and a log of betting activity
- Preferences stored via cookies and session tokens
3 Purpose of Data Use
Collected information is used only for specific, lawful, and clearly defined purposes. cd44 ap never misuses data or sells it to third parties.
3.1 — Service Delivery and Operation
- Creating, verifying, and ensuring secure login for accounts
- Processing deposits and withdrawals and maintaining transaction records
- Providing bonuses and promotional offers and determining VIP levels
- Resolving issues through the customer support team
3.2 — Security and Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Preventing multiple account registrations
- Conducting anti-money laundering verification processes
- Maintaining the overall security of the platform
3.3 — Service Improvement
- Analyzing user experience to improve the platform
- Planning the introduction of new features and games
- Identifying and fixing technical errors
3.4 — Communication
- Sending important notifications related to your account
- Informing you about policy changes
- Sending relevant promotional information based on your consent
4 Sharing Information with Third Parties
cd44 ap does not sell or transfer your personal information to third parties for any commercial purpose. However, limited information may be shared with certain trusted partners in the normal course of operating the service:
- Payment Processors: bKash, Nagad, Rocket, and banking service providers receive the information necessary to complete transactions. They are governed by their own privacy policies.
- Game Providers: Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and other game studios process gameplay data; personal identification information is not shared with them.
- Technology Partners: Trusted service providers receive limited access for managing the site's technical infrastructure.
- Legal Obligations: Information may need to be provided to regulatory authorities due to court orders or legal obligations.
For any purpose other than those listed above, we will obtain your explicit consent before sharing information with third parties.
5 Data Security Measures
cd44 ap has put in place multiple layers of technical and administrative measures to keep your information secure:
5.1 — Technical Security
- SSL (Secure Socket Layer) encryption — all information sent to and received from the site is encrypted
- Sensitive stored data is protected through encryption
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-step verification (OTP) facility
5.2 — Administrative Security
- Staff access to data is restricted on a need-to-know basis
- Regular staff training on privacy and data protection
- A rapid response plan in the event of a data breach
- Security standard verification for third-party partners
6 Cookie Policy
The cd44 ap website uses cookies and similar tracking technologies. These are small text files stored on your device that help improve your experience using the site.
6.1 — Essential Cookies
These cookies are essential for the site's core functions — maintaining login sessions, security verification, and saving language preferences. They cannot be disabled.
6.2 — Analytics Cookies
Analytics cookies are used to understand how different parts of the website are being used. This information helps improve the quality of the service. You can disable these cookies from your browser settings.
6.3 — Functional Cookies
These cookies are used to remember your preferred games, language selection, and other personalized settings.
7 Data Retention Period
cd44 ap does not retain any personal information beyond the necessary period. The following factors are considered when determining retention periods:
- All registration and transaction data is retained while the account is active
- Legal and financial records are kept for a set period even after an account is closed
- Security logs and fraud prevention data are retained for a separate time period
- If consent to marketing communications is withdrawn, the data is no longer used for that purpose
At the end of the designated period, data is securely deleted or anonymized.
8 Your Rights
As a member of the cd44 ap platform, you have certain rights over your own information. To exercise these rights, please contact our support team:
8.1 — Right of Access
You may request to know what information we hold about you. We will generally provide that information within 30 working days.
8.2 — Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected.
8.3 — Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
8.4 — Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
8.5 — Withdrawal of Marketing Communications
If you no longer wish to receive promotional emails or notifications, you may withdraw your consent at any time. This will have no effect on the core functions of the service.
9 Protection of Minors
cd44 ap explicitly does not provide services to persons under the age of 21. If we become aware of any minor's information, we will immediately close that account and delete the associated data. For more details on responsible gambling, please visit our Responsible Gaming page, which contains age verification and safe play guidelines.
10 International Data Transfers
cd44 ap is primarily a Bangladesh-focused platform. However, some technology partners' servers may be located in other countries. In such cases, we ensure that your information is processed in accordance with the security standards described in this privacy policy.
11 Policy Changes and Updates
This privacy policy may be revised from time to time due to business needs, legal changes, or service improvements. For significant changes, we will:
- Display a clear notice of the change on the website
- Send a summary of the changes to your registered email address
- Update the "Last Updated" date at the top of the page
Continuing to use the site after any changes means you have agreed to the new policy. For answers to general questions about cd44 ap's services, visit our FAQ section.
12 Contact and Complaints
To ask any questions about this privacy policy, exercise your data rights, or submit a complaint, please contact the cd44 ap support team:
- Live Chat: 24/7 direct chat support — available in both Bengali and English
- Email: [email protected]
We generally respond to emails within 72 hours. For urgent matters, please use live chat.